Helix SDR Pty Ltd is committed to providing quality services to you.

This privacy policy outlines our ongoing obligations to you in respect of how we manage your personal information when you visit our website or use our software and hardware products.  By using our website or software and hardware products, you agree to the collection and use of your personal information in accordance with this policy.

What is personal information and why do we collect it
Personal information is information that identifies an individual, such as your name, email address, phone number and company or business name.

The primary purpose for which we collect personal information about you is to enable us to perform our business activities and functions, and to provide the best possible quality of customer service.  When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Personal information collection and use
Personal information may be obtained by us in many ways, including: information you provide to us on our website and in correspondence by telephone and by email; from cookies; and, from third parties.

While using our software and hardware products, you agree that we can hold specific personal information of participants. Such information includes their name, school house, email addresses and other data that you choose to provide. We also collect IP addresses, usage information, crash and error reports associated with your use of our software and hardware products.

We do not hold specific personal information of the participant when a parent or guardian chooses not to register the participant.

We do not collect specific personal information of the participant when a school directs us to not implement the registration of participants by a parent or guardian.

We collect contact information of individuals when they are working in their professional or employment capacity at a school, and use this information so that we can communicate with them regarding the operation of the Tag On program in their school. Such information includes school name, school address, school phone number, school website, job title, email.

Like many websites, we collect information that your browser sends whenever you visit our website. This may include information such as your computer’s IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this information.

Like many websites, we use cookies to collect information. Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Disclosure of personal information
At all times we respect the privacy of your personal information in our care. We will not share or sell your information to any third parties in Australia or overseas. We may from time to time, provide anonymised (de identified) data to local councils to allow them to measure the effectiveness of active travel initiatives conducted by them in conjunction with your school.  

Security of personal information
The security of your personal information is important to us and is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. All data collected is stored in Australia.

Access to your personal information
You may access the personal information we hold about you (including to update and/or correct it or remove it). If you wish to access your personal information, please contact us in writing. The request must come from the email address used to register the participant. We will not charge any fee for your access request. In order to protect your personal information, we may require further identifying information from you before releasing any requested information.

Privacy Complaints
If you believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our Privacy Policy please contact us in writing at support@tagon.net.au. Any breaches will be dealt with in accordance with applicable local laws. All such enquiries or complaints will be taken seriously and will be handled as soon as reasonably practicable, and where appropriate, we will work together with you to address your complaint, and/or make improvements to our systems and processes.

Changes to this privacy policy
We reserve the right to update or change our privacy policy at any time. Your continued use of our software and hardware products after we post any modifications to the privacy policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified privacy policy. If we make any material changes to this privacy policy, we will notify you by posting the new privacy policy on our website. You are advised to consult this privacy policy regularly for any changes.